Head of Research and Adjunct Lecturer in Marketing and Service Operations Management: American University of Applied Sciences Institute in Switzerland, La Tour-de-Peilz, Switzerland
Prof. Catenazzo is also an External Lecturer in Market Research and Consumer Behaviour at the University of Applied Sciences in Western Switzerland (HEG Geneva) and an Affiliate Professor in Marketing at ICN Business School, a leading French Grande Ecole. An Italian and Swiss citizen, Giuseppe studied in France, Italy, Switzerland, and the United Kingdom and speaks several languages. Dr Catenazzo is also an editor of international research books; his research on quality perceptions, service recovery, and complaining behaviour has been published in Production Planning and Control, International Journal of Quality and Reliability Management, Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, and Anatolia International Journal of Tourism and Hospitality Research.
|yt.innertube::requests||youtube.com||This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.||never||HTTP|
|YSC||youtube.com||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.||session||HTTP|
|_ga||ssbm.ch||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.||2 years||HTTP|
|_gid||ssbm.ch||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.||1 day||HTTP|
|_gat_UA-131679549-1||ssbm.ch||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.||session||HTTP|
|CONSENT||youtube.com||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.||2 years||HTTP|