Miguel Cardoso, BSc, MSc, DBA is a results-oriented professional with 10+ years’ experience in business Operations, strategic planning, and revenue optimization. Skilled in leveraging advanced technologies, data transformation, and customer operations management to drive business growth. Adept at leading cross-functional teams, negotiating contracts, and acquiring and retaining customers. Known for exceeding expectations, achieving KPIs, and delivering continuous progress in local and international markets. Expertise in technical process improvement, project lifecycle management, and cost reduction initiatives. A diligent leader with a focus on communication and team development.
Over his professional life he has worked for or with various high profile international Companies ( RedPrairie, Shell, Repsol, Asda, Tesco, HSBC, Total, BT, Royal Mail, Lexis Nexis, CACI, QBE, NFUM, Direct Line Group, Ageas, Esure, Markerstudy Insurance, Zenith Insurance, Zurich Insurance, Hastings Direct, BGL Group, Admiral, AXA,Tesco Underwriting, Smart DCC, British Gas, Eon, Manx Utilities and many others).
He has also conducted numerous trainings in management, team communication and management (resolution of conflicts and motivation), change and problem solution management (crisis management) for various other companies.
Currently hold a position as Director of Customer Operations for Europe, Middle east, and Africa at Trilliant Networks and coordinates the Trilliant Global Centre of excellence. Holds a Doctorate in Business Administration and a Master’s in Management, with certifications in various areas of expertise. He is Fluent in Portuguese, English, and Spanish.