This hands-on, interactive session builds on foundational conflict management skills, helping participants effectively address both personal and professional conflicts. Part 2 delves into conflict theory basics, exploring common causes, conflict styles, and emotional triggers. Through discussions and real-life scenarios, attendees learn techniques for escalation, active listening, and clear communication. Practical role-playing exercises provide an opportunity to apply these skills, boosting confidence in managing challenging conversations. By the end, participants will have a toolkit to approach conflicts with empathy and assertiveness, fostering more collaborative and harmonious relationships.